Residential Lodge Manager - Limewood Lodge,Illford,Essex
We are Millstream Management Services, a progressive managing agent of privately owned leasehold Retirement Living accommodation.
We manage in excess of 147 developments - Nationally. That means over 5,783 apartments are support by us and we provide our services to over 6,000 retired people.
However, we are not stopping there, as we are rapidly growing and have ambitious growth plans for the future.
Come and join us and be part of a professional, award winning, customer focused team.
About the role
We’re looking for a personable Residential Lodge Manager to co-ordinate the development in Ilford. You’ll be a visible and reassuring presence for owners, while administering the office and arranging contractors to maintain the building.
Managing both the maintenance of the property and providing a first-class service to Owners, you’ll be working at the heart of Millstream Management Services, promoting a happy and fulfilling lifestyle for Owners. From facilitating social events to supporting the sales team you’ll play a key role in the business and liaise with a range of departments and external contacts.
The hours of work are 9.00am – 5.00pm, Monday to Friday.
As this role requires the manager to live onsite, a 2 bedroom apartment will be allocated to the successful candidate.
It’s important that you understand our Customers. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people and socialising. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety of the Owners and the security of the development. Despite the high levels of social contact, you’ll also be happy working independently on your own initiative.
To support with the organisation of events and administer the maintenance of the site, you’ll be computer literate with previous experience of using outlook. You will be calm when under pressure, have excellent time management skills with proficient IT skills.
Service delivery is essential; previous property management or hotel experience would be advantageous, as well as previous work within a caring profession or an emergency services department.
How you’ll be rewarded
• Competitive salary
• Onsite accommodation – 2 bedroom apartment
• Annual holiday calculation based on annual entitlement of 22 days + Bank Holidays
• Life Assurance
• Eye Care reimbursement scheme
• Colleague Introduction reward scheme
• Training Courses
• Professional development
If you want to be part of our success story send your CV and a covering letter to firstname.lastname@example.org quoting reference number MIL1055.