Millstream News

Ringwood property manager achieves prestigious national accreditation

1st December 2017

Ringwood-based Millstream Management Services (MMS), the leading provider of retirement housing management services in the UK, has become one of a prestigious group of residential managing agents in England and Wales to achieve accreditation by the industry’s trade body – the Association of Residential Managing Agents (ARMA).

MMS has achieved ARMA accreditation – which promotes the highest standards of customer service in residential leasehold management. To become ARMA accredited, MMS had to demonstrate its adherence to a Customer Charter and 180 Standards developed specifically for managing agents to promote honesty, fairness, openness and timeliness.

ARMA’s Chief Executive, Dr Nigel Glen, said: “Choosing the right managing agent can be a bit of a minefield for leaseholders. The industry is not regulated so they don’t have to belong to a professional body or comply with specific standards. However, with ARMA membership leaseholders can be confident they are choosing a quality managing agent. Anyone appointing an ARMA managing agent can have peace of mind that they conform to high standards, are bound by a consumer charter and are regulated independently. MMS has shown a clear commitment to providing the best service.”

Simon Crewe, Managing Director of MMS, said: “We’re delighted to have achieved this important accreditation, which underlines our dedication to meeting rigorous industry standards and putting our Customers at the heart of everything we do. This is a significant achievement for MMS, and an essential part of our mission to provide market leading property management services.”

Dave Ryder, Operations Director of MMS, added: “The assessment process for ARMA accreditation has been highly detailed and rigorous, and I’m very proud that we’ve met every element of the required standards to achieve membership of this important industry trade body.”

Davis Court RTM Co Ltd, an MMS-managed development in St Albans, is one example of a satisfied Customer which appointed MMS on a Right to Manage basis seven years ago. Director Ron Wheeldon commented: “Having cast off the shackles of our Housing Association freeholder, Davis Court appointed MMS to be our Managing Agent in 2010. During the intervening period we have been looked after so well, we thank Millstream Management Services and their excellent staff for their services to date, and hope to work with them for many years to come!”

Apartment owners who use ARMA accredited managing agents to manage their property will be guaranteed a number of safeguards including:

- Higher professional standards and levels of customer care
- A transparent and open service
- Access to an independent regulatory panel

Visit www.arma.org.uk for further information.