Careline Operator – Ringwood, Hampshire
• Full and part time opportunities available
• Permanent positions based in our stunning new offices in Ringwood
• Competitive rates of pay and excellent colleague benefits
If you are an experienced call handler, passionate about customer care, we would love you to join us and be part of a professional, award winning, customer focused team.
We are Careline Support Ltd, a sister company of Millstream Management Services, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage in excess of 200 developments - Nationally. That means over 7,500 apartments are supported by us and we provide our services to over 10,000 retired owners.
However, we are not stopping there; as a rapidly growing and ambitious business, we are delighted to announce the launch of our Careline service, opening in 2020. Careline Support Ltd is a vital addition to our already successful company and will be a key focus for our business moving forward. Careline enables us to ensure the level of service and support our retired owners receive is exemplary at all times.
In order to support this growth we have recently moved into a brand new building in Ringwood, which outlines the commitment to the company. Careline Support Ltd colleagues will have access to modern break-out areas, kitchen and shower facilities, and not to forget the contemporary work space which breaks the mould of other call centre environments.
About the role
Our team of Careline Operators are pivotal to the success of our brand new 2200 square feet control room, taking both critical and non-critical calls from our owners in developments around the UK.
This is an exciting new role, you will initially be involved in the start-up of the call centre and form part of a professional team with customer focus at the heart. All new Operators will take part in an induction and training programme to include workshops, site visits and industry body led training courses. Ongoing training will be supported by access to our own training academy built next to the control room.
You will work as part of a team, always communicating to resolve some difficult issues such as calls for emergency assistance and urgent maintenance reports. There will also be calls from Lodge Managers who support the service on-site, those who need access through the front door or even Owners who just want to hear a friendly voice. No two days are the same in this critical role and we are looking for the very best communicators to ensure the service delivery to our customers is the best it can be.
The call centre will initially be open from 7am until 10pm, 7 days a week. This means we have a variety of work patterns available to the right candidates including:
• Mon-Fri only
• Weekends only
• (7am-3pm), (2.30pm-10pm) and (9am -5pm).
We will consider applications for full and part time positions.
You will have experience of dealing with vulnerable groups, either in person or over the telephone and have high levels of resilience, empathy and flexibility. You must be able to concentrate, especially during periods of intense activity, and have an ability to multi-task. .
You will have some kind of call / contact centre experience or worked in an environment where you have demonstrated an ability to follow guidance and procedures.
Applicants should have very good verbal and written communication skills, and have a professional and personable nature. The ability to work calmly and effectively when dealing with emergency situations is also essential. A high level of IT skills is necessary as the work is involves using careline software and equipment, as well as Microsoft Office.
How you’ll be rewarded
• Competitive salary
• 22 days holiday plus a day off on your birthday
• Life Assurance
• Eye Care reimbursement scheme
• Colleague Introduction reward scheme
• Training Courses
• Professional development
We are looking for the very best people to join our business and adopt our values so if you (or someone you know) feel you have the skills and attributes to make a difference and you want to be part of our success story send your CV and a covering letter to firstname.lastname@example.org quoting reference number MIL1362.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty