Lodge Manager - Ashtead
Job title: Lodge Manager
We’re Millstream Management Services Limited a progressive managing agent of privately owned leasehold Retirement Living accommodation. Currently we manage 172 developments nationally. That means over 8,100 apartments are support by us and our people. However, we won’t be stopping there as we are rapidly growing and have ambitious growth plans for the future.
About the role
It’s exciting and busy times at Millstream Management Services as we’re looking for a personable Lodge Manager to co-ordinate services at Headley Lodge which has 33 apartments.
Based at a central desk within the Lodge, you’ll be a visible and reassuring presence for Owners, while administering the office and arranging contractors to maintain the building.
Managing both the maintenance of the Lodge and providing a first-class service to Owners, you’ll be working at the heart of Millstream Management Services, promoting a happy and fulfilling lifestyle for Owners. From facilitating social events, to supporting the sales team you’ll play a key role in the business and liaise with a range of departments and external contacts.
The hours of work are 9.00am – 5.00pm, Monday to Friday (35 hours per week).
It’s important that you understand our Customers. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people and socialising. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety of the Owners and the security of the Lodge. Despite the high levels of social contact, you’ll also be happy working independently on your own initiative.
To support with the organisation of events and administer the maintenance of the site, you’ll be computer literate.
Previous property management or hotel experience would be advantageous, as well as previous work within a caring profession. Service delivery is essential.
How you’ll be rewarded
• Competitive salary
• Annual holiday entitlement of 22 days + Bank Holidays + day off on your birthday
• Life Assurance
• Eye Care reimbursement
• Colleague Introduction reward scheme
• Training Courses
• Professional development
If you want to be part of our success story send your CV and a covering letter to firstname.lastname@example.org quoting reference number MIL1244.