Lodge Manager - Bitterne
Job title: Lodge Manager
Location: Mitchell Lodge, 50-56 West End Road, Bitterne, SO18 6TG
Hours: 9.00am to 5.00pm, Monday to Friday
We are Millstream Management Services (MMS), a progressive managing agent of privately owned leasehold Retirement Living accommodation.
We manage in excess of 191 developments nationally. That means we manage 7,557 apartments and provide our services to over 10,000 retired people.
However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.
Join us and be part of a professional, award winning, customer focused team.
About the role
We’re looking for a personable Lodge Manager to co-ordinate the development in Bitterne.
You’ll be a visible and reassuring presence for Owners, while administering the office and arranging contractors to maintain the building.
Managing both the maintenance of the property and providing a first-class service to Owners, you’ll be working at the heart of Millstream Management Services, promoting a happy and fulfilling lifestyle for Owners. From facilitating social events to supporting the Owners, you’ll play a key role in the business and liaise with a range of departments and external contacts.
The hours of work are 9.00am to 5.00pm, Monday to Friday.
It’s important that you understand our Customers. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people and socialising. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety of the Owners and the security of the development. Despite the high levels of social contact, you’ll also be happy working independently on your own initiative.
To support with the organisation of events and administer the maintenance of the site, you’ll be computer literate with previous experience of using Outlook.
Previous property management or hotel experience would be advantageous, as well as previous work within a caring profession. Service delivery is essential.
How you’ll be rewarded
• Competitive salary
• Annual holiday entitlement of 23 days + Bank Holidays
• Pension scheme
• Life Assurance
• Eye Care reimbursement
• Colleague Introduction reward scheme
• Training Courses
• Professional development
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story, send your CV and a covering letter quoting reference number MIL1427 to email@example.com
Our Company Values TORCH : Trust/Openness/Respect/Communication/Honesty