Lodge Manager - Knowle
Job title: Lodge Manager
Location: Eleanor Lodge, Knowle
We are Millstream Management Services (MMS), a progressive managing agent of privately owned leasehold Retirement Living accommodation.
We manage in excess of 191 developments nationally. That means we manage 7,557 apartments and provide our services to over 10,000 retired people.
However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.
Join us and be part of a professional, award winning, customer focused team.
About the role
We’re looking for a personable Lodge Manager to co-ordinate the development in Knowle.
You’ll be a visible and reassuring presence for Owners, while administering the office and arranging contractors to maintain the building.
Managing both the maintenance of the property and providing a first-class service to Owners, you’ll be working at the heart of Millstream Management Services, promoting a happy and fulfilling lifestyle for Owners. From facilitating social events to supporting the sales team you’ll play a key role in the business and liaise with a range of departments and external contacts.
The hours of work are 9.00am to 5.00pm, Monday to Friday.
It’s important that you understand our Customers. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people and socialising. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety of the Owners and the security of the development. Despite the high levels of social contact, you’ll also be happy working independently on your own initiative.
To support with the organisation of events and administer the maintenance of the site, you’ll be computer literate with previous experience of using outlook.
Previous property management or hotel experience would be advantageous, as well as previous work within a caring profession. Service delivery is essential.
How you’ll be rewarded
• Competitive salary
• Annual holiday calculation based on annual entitlement of 22 days + Bank Holidays
• Life Assurance
• Eye Care reimbursement
• Colleague Introduction reward scheme
• Training Courses
• Professional development
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story send your CV and a covering letter to careers.midlands @millstreammanagement.co.uk quoting reference number MIL1320
Our Company Values TORCH : Trust/Openness/Respect/Communication/Honesty