Relief Lodge Manager - Manchester
We’re Millstream Management Services Limited a progressive managing agent of privately owned leasehold Retirement Living accommodation. Currently we manage in excess of 172 developments nationally. That means over 6,759 flats are supported by us and our people. However, we won’t be stopping there as we are rapidly growing and have ambitious growth plans for the future.
About the role
It’s exciting times at Millstream Management Services and due to our growth we’re looking for a compassionate Relief Lodge Manager for our retirement developments in Manchester and the surrounding areas. You’ll cover the absences of permanent Lodge Managers on an “as and when” basis at Lodges within reasonable travelling distance for you. Managing both the maintenance of the property and providing a first-class service to Owners, you’ll be working at the heart of Millstream Management Services, promoting a happy and fulfilling lifestyle for Owners.
Based at a central desk within the development, you’ll be a visible and reassuring presence, while administering the office and arranging contractors to maintain the building.
From facilitating social events to supporting the sales team with customer viewings you’ll play a key role in the business and liaise with a range of departments and external contacts.
It’s important that you understand our Customers. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people and socialising. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety of the Owners and the security of the developments. Despite the high levels of social contact, you’ll also be happy working independently on your own initiative.
To support with the organisation of events and administer the maintenance of the site, you’ll be computer literate with previous experience of using outlook.
Previous property management or hotel experience would be advantageous, as well as previous work within a caring profession. Service delivery is essential.
How you’ll be rewarded:
- Competitive hourly rate
- Travel reimbursement
- Subsistence allowance should an overnight stay be required
- Annual holiday calculation based on annual entitlement of 23 days + Bank Holidays, pro-rated for hours worked
- Life Assurance
Our Company Values TORCH : Trust/Openness/Respect/Communication/Honesty