Relief Lodge Manager - Penzance
We are Millstream Management Services (MMS), a progressive managing agent of privately owned leasehold Retirement Living accommodation.
We currently manage 150 developments - Nationally. That means 5,906 apartments are supported by us and we provide our services to around 7,000 retired people.
However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.
Join us and be part of a professional, award winning, customer focused team.
About the role
It’s exciting times at Millstream Management Services and due to our growth we’re looking for a compassionate Relief Lodge Manager for our beautiful retirement development in Penzance, Cornwall.
You’ll cover the absences of permanent Lodge Managers on an “as and when” basis at Lodges within reasonable travelling distance for you. Managing both the maintenance of the property and providing a first-class service to Owners, you’ll be working at the heart of Millstream Management Services, promoting a happy and fulfilling lifestyle for Owners.
Based at a central desk within the development, you’ll be a visible and reassuring presence, while administering the office and arranging contractors to maintain the building.
From facilitating social events to supporting the sales team with customer viewings you’ll play a key role in the business and liaise with a range of departments and external contacts.
It’s important that you understand our Customers. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people and socialising. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety of the Owners and the security of the developments. Despite the high levels of social contact, you’ll also be happy working independently on your own initiative.
To support with the organisation of events and administer the maintenance of the site, you’ll be computer literate with previous experience of using outlook.
Previous property management or hotel experience would be advantageous, as well as previous work within a caring profession. Service delivery is essential.
How you’ll be rewarded:
• Competitive hourly rate
• Travel reimbursement
• Subsidence allowance should an overnight stay be required
• Annual holiday calculation based on annual entitlement of 22 days + Bank Holidays, prorated for hours worked
If you want to be part of our success story send your CV and covering letter to Careers.firstname.lastname@example.org quoting reference number MIL1192