Coronavirus Statement – Updated 27th March

24th March 2020

As the Coronavirus outbreak continues to develop in the UK, the health and wellbeing of our Owners, Customers and Colleagues is our top priority. We recognise the potential vulnerability of our Owners in respect of this virus and we want to do all we can to protect them and manage our developments responsibly.

A number of measures have been put in place across all Millstream Management Services’ developments in response to the current situation, including strict hygiene practices, requiring Owners to restrict all non-essential visitors in line with Government advice, recording and vetting all visitors on a daily basis, and suspending all social gatherings within our Lodges until further notice. All our Owners’ Lounges and Guest Suites have been closed in line with Government advice.

Information has been shared with our Owners to help them prepare and ensure we provide the very best guidance and support that we can. All of our Owners live independently in their own apartments and so ultimately are free to make their own choices.

While our Lodge Managers can provide a daily point of contact for our Owners, we cannot provide any form of care service if Owners become ill or feel the need to self-isolate. We would therefore strongly encourage our Owners, along with their families and friends, and with the help of health and social care services if needed, to take responsibility for ensuring their day to day needs will be catered for in these circumstances.

With Government advice changing on a daily basis, we will of course continue to monitor the situation and introduce further measures at our developments if necessary. We will also continue to update our policies and the information provided on our website.

We would like to thank all our Colleagues, Owners and their families for their understanding and co-operation at this challenging time.

Remember if you feel unwell or have any concerns you should check the latest Government advice here, or call NHS 111.

Dame Esther Rantzen’s charity helpline for older people – The Silver Line – can also offer a chat, help or advice at any time on 0800 470 80 90 (free from landlines).