New Lodge Manager Product Trainer joins Millstream Management Services

20th October 2017

Millstream Management Services (MMS), the leading provider of retirement housing management services in the UK, has appointed Nicola Riley to the newly created role of Lodge Manager Product Trainer.

Nicola will be responsible for training MMS’ team of Lodge Managers in all the product aspects of the role that are needed to ensure they can continually learn and improve the service they deliver. 

Nicola joins MMS from the Customer Services team at Churchill Retirement Living, having previously worked in project and training roles at Hampshire Constabulary and the NHS. 

Dave Ryder, Operations Director of MMS, said: “I’m delighted to welcome Nicola to the team in this important new role. She will be instrumental in training new Lodge Managers and supporting existing Lodge Managers to ensure they keep providing the excellent customer service our Owners expect.”

Nicola added: “I’m looking forward to bringing to MMS the knowledge and skills I’ve gained from my time at Churchill. I’m confident that the links I’ve already forged and my in-depth knowledge of our customers’ needs will bring real benefits to the business and our Owners.”