Retirement property agents Millstream Management Services appoint Brethertons advisors

22nd October 2015

National retirement property agents, Millstream Management Services, has appointed Top 200 law firm, Brethertons, to assist with the recovery of service charge and ground rent arrears.

Millstream Management Services manages the maintenance and daily administration of retirement properties around the UK. Established in 2006, Millstream now manages a portfolio of 113 developments, comprising over 4,300 units and provides services to over 5,000 people.

Brethertons is well-known in the property management industry for its efficient, commercial approach to debt recovery. The firm’s excellent reputation ensures each case is treated individually and assessed to provide the most appropriate approach for recovery of arrears. In circumstances where residents require sensitive treatment, Brethertons’ specially trained legal advisors will make the law work for landlords, whilst at the same time ensuring the dignity of the tenant remains in place.

Simon Crewe, Managing Director at Millstream Management Services, says the organisation wanted a solution to the collection of arrears that didn’t compromise the firm’s relationships with residents. “With our large portfolio of properties, we felt it was important to offer certainty to landlords that their service charges would be paid without delay, but we also recognise the importance of maintaining a positive rapport with our residents. Sensitivity is needed in some cases where other factors might prevent a resident from getting their payments in on time.”

Simon continues; “Brethertons has a great reputation for recovering arrears in record time, and has the breadth of legal knowledge to be able to handle any situation. What convinced us to instruct them over any other firm was the presence of specialist legal advisors who are qualified in dealing with elderly customers.”

Mark North, Key Client Manager at Brethertons, explains why the two organisations are a good fit for each other: “We’re delighted Millstream Management Services chose Brethertons for the recovery of arrears. Our working styles complement each other well and we’re looking forward to proving our credentials. At Brethertons, we’re proud to invest in serving our customers more effectively, so we have trained a team of specially qualified ‘Solicitors for the Elderly’ legal advisors to support customers with their personal affairs. This team will work alongside our debt recovery specialists to ensure Millstream’s residents are handled compassionately.”